This is a competency based training package for the unemployed and underemployed workforce of Bangladesh. The curriculum is based on the tasks to be performed in the IT Support occupation and subsequently these tasks have been grouped to form various modules. Each trainee learn problem identifying,troubleshooting ,assembling and all kind of software installation for desktop and laptop from this training course and also learn about networking and internet accessibility .technical help or knowledge provided by computing experts, We offer a full range of experience on IT support services for businesses. WORKPLACE a team or department in a company or organization that provides technical help to people who have problems with its computer systems.